Your trust in flex is our utmost priority.

‍7-Day Replacement Guarantee
‍ALL products are eligible for return under our 7-Day Replacement Guarantee.In case you receive a product with a manufacturing defect, please raise a return request within 7 days of delivery.

However, if you receive an incorrect/damaged/different product or one with missing accessories, please raise a return request within 24 hours of delivery.
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In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.

Please make sure that the product is in the original packaging with all the accessories it came with. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request.

The free replacement will be shipped only once the original order is returned.  A replacement will be issued only if:
- It is found to be defective
- It is determined that the product was not damaged while in your possession
- The product is not different from what was shipped to you
- The serial number of the item and all its accessories matches the one that was dispatched to you
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)

‍Ineligible products:
‍- Products that have a defect after 7 days. Please raise a warranty claim or service request in this case with the authorized service partner
- If you receive an incorrect / damaged / different product and bring it to our notice beyond 24 hours of delivery
- Products that have been mishandled and therefore damaged
- If you have ordered the product by mistake and not cancelled the order before dispatch

‍Process
‍The return process usually takes 7-10 working days. In some cases, there may be unforeseen delays where it could take longer. Here's a quick break-up of the process and how much time each step of the process takes.

STEP 1: REQUEST A RETURN
You can raise a return request with us. After you have raised a return request, you will receive an acknowledgment email.

STEP 2: APPROVAL
Once you've raised a return request, you should hear back from us by the next working day. We may have a few questions and clarifications before we go ahead and approve your return request.

STEP 3: RETURN PICKUP
We will then arrange a pickup for your product and/or accessories. If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-5 working days. The product will take the same amount of time to reach us as it took to reach you. The tracking ID to track the status of your return shipment will be shared with you, so that you’re informed every step of the way.

STEP 4: INSPECTION
Once the product has reached us, we will need 2-3 working days to have the product inspected thoroughly to determine the exact working condition of the product. This will be shared with you accordingly. We know that 2-3 days is a lot of time. However, our team thoroughly inspects every aspect of the product so that we may have a solution ready for you.

STEP 5: RESOLUTION
Based on the inspection status and the reason for return, we will approve your return request and then ship out a replacement and your return case will be closed.

‍Cancellations
‍We admit that it is upsetting to see an order cancelled. But we understand that there are many reasons why one would want to cancel an order placed on our website. Before cancelling, do reach out to our Customer Success Team (at help@flexwell.in) to find out if we can resolve your issue without any cancellations.
If you still choose to cancel, you can do so within 24 hours of placing the order or before dispatch whichever is earlier. Once your order gets cancelled, you will receive an email for the same. You also get a refund within 2-4 business days.